Privacy Policy

Your Privacy is the main concern of Primary Inbox also referred to as (“we”, “us”, “the provider”, or “the website”). We always ensure that our data protection and privacy policies respect your rights.

This privacy policy states how Primary Inbox manages, stores, and uses your data when you interact with the website.

“Personal Data” refers to sensitive user data including “name”, “email”, “phone number”, “Project information” etc.

It covers the legal notice and the General Conditions of Use, which users can review at the following address, and it pertains to the processing of personal data done on primaryinbox.ai .

Personal Information

When you sign up for our services, we gather and handle the following information:

• Name
• Last name
• Email
• Phone number
• Country
• IP address(es)
• Mailing address
• Domain name
• Login & password
• Intra-community VAT number (if applicable)

The following information is gathered and handled when you use our services: order history, complaints, incidents, log-in and browsing data when you consent, and details about subscriptions and messages on our website.

Certain information is automatically gathered as a result of your online activities (see the section on cookies below).

Sensitive personal information such as government identifiers (such as social security, driver's license, or taxpayer-identification numbers), full credit card or personal bank card numbers, medical records, or specifics related to private individual applications for care or treatment should not be included in the data submitted.

Data Handling Disclosures

How your personal information is used by us:

Your personal information may be used for the following reasons, or as specified at the time of collection.

Customized Services

We may collect personal information, including devices you may have logged into previously, to allow us to customize your experience using the Service. This includes communications we send regarding the Service, remembering your options and preferences, and providing a personalized experience when accessing our online properties.

Development and Research

We may use the personal data we gather to generate aggregated, de-identified, and/or anonymized data as part of these operations. We collect, extract, and process de-identified or anonymized data by eliminating information that could identify you individually. We won't attempt to re-identify any aggregated, de-identified, and/or anonymized data. However, we may use this data for legitimate business objectives, such as analyzing and improving the Service and advertising.

Processing Goals on a Legal Basis

Your personal information is processed for one or more of the reasons listed below. A list of the legal foundations for each objective is provided below.
We do processing activities for the following reasons in order to fulfill our legitimate interest in providing you with a safe, optimal, efficient, and customized experience:

• To address any issues and enhance our websites' and services' usability.
• To evaluate, customize, and enhance our resources, content, and services.
• To examine the amount and pattern of your service usage.
• To keep you updated on our offerings as well as those of our partners and/or special deals.
• To utilize case studies and marketing materials to subscribe to our newsletters.

We execute processing activities for the following reasons in accordance with the terms of a contract to which you are a party:

• To offer our services.
• To facilitate performance, including your verifications.

We perform processing operations for the following reasons with your consent:

To utilize cookies in accordance with our cookies policy.
In accordance with our legal and regulatory responsibilities, we process data for the following reasons:

• To guarantee adherence to our sending policy and terms of use, as well as to avoid, identify, and look into any activity that might be illegal, forbidden, or against best practices.
• To respond to the right exercise.

Third Parties

Your personal information gathered on our website is intended for Primary Inbox's internal use and may be shared with Primary Inbox's partner businesses in order to receive help and support while providing our services.

Primary Inbox ensures that all third-party providers are subject to explicit data protection regulations.

Your personal information is never sold or rented to any parties for marketing reasons. Furthermore, Primary Inbox doesn't give your personal information to outside parties unless:

• You request or authorize the disclosure of such information, or your account administrator may do so on your behalf.
• In order to conduct transactions or provide services that you have requested (for example, to verify that you are using best practices in your mailings or to process an acquisition card with credit-card issuing organizations), the disclosure is necessary;
• is forced to do so by a government agency or regulatory body, in the event of a court order, summons to appear in court, or any other comparable request from the government or judiciary, or when establishing or defending a legal application;
• alternatively, the third party performs services as a subcontractor or sub-processor of Primary Inbox (Primary Inbox uses the services of a hosting provider, a telecommunications company, an Internet provider, CRM tools, and customer support client tools)

Sending Metrics Compliance

Primary Inbox is concerned about our system's safety and deliverability. We strongly advise our users to adhere to the strict sending guidelines. We would like to draw your attention to the numerous laws and regulations that apply to outbound sending; please become aware of any that may have an impact on your sending procedure.

Additionally, maintaining your prospect list on a regular basis helps guarantee that you are reaching a relevant audience with active email addresses. A decent indicator of an active client is someone who has opened or clicked on an email within the last three to six months, however, this can vary by industry.

There will be fewer bounced or blocked emails if you have a list of clients who frequently read your material and find value in your messages. In the long term, eliminating invalid or inaccurate email addresses will greatly increase your deliverability (and sender reputation), even though it may make your contact list appear smaller.

Additional considerations for best practices include: crafting subject lines that accurately convey the substance of the emails; steering clear of promotional or spammy language; and using personalization.

Messaging Consent

Except transactional emails, certain communications may only be sent with prior authorization or a comparable legal justification for processing such data. Every one of your contacts should have given their explicit, unambiguous, and verifiable authorization to be contacted.

Data Security

Primary Inbox places the utmost focus on protecting the security and integrity of its customer’s personal information within the context of the services he’s taking from us.

Primary Inbox uses industry-standard security measures to prevent unauthorized disclosure of personal information. We take the required precautions to safeguard data related to credit cards and payments by encoding using industry-recommended techniques.

General Data Protection Regulation (GDPR) Compliance

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Repealing Directive 95/46/EC (henceforth referred to as GDPR), Primary inbox.ai (henceforth referred to as Primary Inbox) processes personal data in accordance with this Data Protection Statement. This statement is applicable to all Primary Inbox workers and partners as well as to Primary Inbox's Service as offered on www.primaryinbox.ai.

Modifying Your Personal Information?

Every user has the right to access, correct, delete, transfer, limit, and request a temporary or permanent deletion of their personal data.

You must agree to share your personal data in order to use our services, with third parties whose services we used to run the website and provide the service, including third countries (those outside the EU and EEA).

You can make this change by entering it directly into the appropriate fields in the service or, if you don't have access to alter your credentials directly from the service, by having us make the adjustment on your account.

CCPA Compliance

We align with the California Consumer Privacy Act of 2018.
If you are a California resident, you have various rights related to your personal data, under the California Consumer Privacy Act (CCPA). As a Subject, these rights that Primary Inbox guarantees for you under the CCPA are as follows:

• Access: You can request what personal information we collect.
• Request Erasure: You have the right to request data deletion.
• Opt-Out of Sale: We do not sell personal data, but you may opt-out.
• Non-Discrimination: You won’t be denied services for exercising CCPA rights.

To exercise your CCPA rights, contact us at support@primaryinbox.ai.

PRIVACY POLICY UPDATION

We have the right to change or update the privacy policy as needed in the organization. You need to agree to use our services.

Cookies that can be set up without permission

Certain cookies don't need your permission, like:

Technical or functional cookies that are required for the website to work; some cookies for audience measurement; or cookies that allow testing of various site versions in order to improve editorial decisions.

Cookies may be accepted or rejected based on your express consent. You must agree to all other cookies. These consist of certain audience analysis cookies, social networking cookies, advertising cookies, and content personalization cookies. Accepting or rejecting the use of these cookies is entirely up to you. When you first visit the website, you have the option to accept or reject these cookies.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Access to third-party accounts
• This type of service allows this Application to access Data from your account on a third-party service and perform actions with it.
  These services are not activated automatically, but require explicit authorization by the User.
• Stripe account access (Stripe Inc)
• This service allows this Application to connect with the User's account on Stripe, provided by Stripe, Inc.
• Personal Data processed: various types of Data as specified in the privacy policy of the service.
• Place of processing: United States – Privacy Policy .
• Analytics
• The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
• Google Analytics (Google LLC)
• Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
  Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
• Personal Data processed: Cookies; Usage Data.
• Place of processing: United States – Privacy Policy . – Opt Out .
• Contacting the User
• Mailing list or newsletter (this Application)
• By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
• Personal Data processed: email address.
• Displaying content from external platforms
• This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
  This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
• Google Fonts (Google LLC)
• Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages.
• Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
• Place of processing: United States – Privacy Policy .
• Heat mapping and session recording
• Heat mapping services are used to display the areas of this Application that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
  Some of these services may record sessions and make them available for later visual playback.
• Hotjar Heat Maps & Recordings (Hotjar Ltd.)
• Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here . .
• Personal Data processed: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service.
• Place of processing: Malta – Privacy Policy – Opt Out .
• Interaction with external social networks and platforms
• This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
  The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
  This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
  It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.
• Facebook Like button and social widgets (Facebook, Inc.)
• The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
• Personal Data processed: Cookies; Usage Data.
• Place of processing: United States –Privacy Policy Privacy Policy .
• Platform services and hosting
• These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
  Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
• Webflow (Webflow, Inc.)
• Webflow is a platform provided by Webflow, Inc. that allows the Owner to build, run and host this Application. Webflow is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
• Personal Data processed: various types of Data as specified in the privacy policy of the service.
• Place of processing: United States – Privacy Policy – Opt out .
• We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

The rights of users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
• Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Application uses Trackers. To learn more, the User may consult the Cookie Policy.